{"id":61180,"date":"2024-12-24T08:45:19","date_gmt":"2024-12-24T08:45:19","guid":{"rendered":"https:\/\/aichattings.com\/?page_id=61180"},"modified":"2025-10-02T06:41:36","modified_gmt":"2025-10-02T06:41:36","slug":"politica-de-privacidade-2","status":"publish","type":"page","link":"https:\/\/aichattings.com\/pt\/politica-de-privacidade-2\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"61180\" class=\"elementor elementor-61180\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe0999 e-flex e-con-boxed e-con e-parent\" data-id=\"2fe0999\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d11bf1e elementor-widget elementor-widget-heading\" data-id=\"d11bf1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ChatUp AI Subscribe &amp; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91ec46 elementor-widget elementor-widget-text-editor\" data-id=\"d91ec46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At ChatUp AI, we are committed to ensuring your satisfaction with our AI-powered services. We understand that circumstances may change, and you may need to cancel your subscription. Our refund policy is designed to be fair and accommodating in such situations.<\/p><hr \/><h2><span style=\"color: #ff0000;\"><strong>Unsubscribe<\/strong><\/span><\/h2><p>Because <span style=\"color: #ff0000;\">Image Generator or Pro membership plan is a one-time charge <\/span><span style=\"font-style: inherit; font-weight: inherit; text-align: var(--text-align); font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; color: #ff0000;\">, no need to be unsubscribed<\/span><span style=\"font-style: inherit; font-weight: inherit; text-align: var(--text-align); font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">. <\/span><span class=\"s1\">If your <span style=\"color: #ff0000;\">subscription is not activated, you can also contact us via the form<\/span> below (the problem is usually caused by filling in wrong login email when you made the payment).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3afa726 e-flex e-con-boxed e-con e-parent\" data-id=\"3afa726\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19e4533 elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"19e4533\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Consultation\" aria-label=\"Consultation\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"61180\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"19e4533\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"ChatUp AI Subscribe &amp; Refund Policy - Fair &amp; Transparent\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"61180\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tActivation Membership\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Pro\">Pro<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Image Generator\">Image Generator<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPayment Method\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Card or other wallet.\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_cc4369d elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cc4369d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_cc4369d]\" id=\"form-field-field_cc4369d\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"3\" placeholder=\"Plz share more details.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUBMIT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343a3a1 e-flex e-con-boxed e-con e-parent\" data-id=\"343a3a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c061dbf elementor-widget elementor-widget-text-editor\" data-id=\"c061dbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<hr>\n<p><span style=\"color: #ff0000;\"><b>Eligibility for Refund<\/b><\/span><b><\/b><\/p>\n<p>\u2022<b>Time Frame:<\/b> Refunds are available within 3<b>&nbsp;days<\/b> of the purchase date of your subscription.<\/p>\n<p>\u2022<b>Usage Criteria:<\/b>&nbsp;<\/p>\n<p class=\"p1\">Refunds are not available if a user has significantly utilized any of our core AI services within the 30-day period. Specifically:<\/p>\n<ul>\n<li class=\"p2\">AI Chat<span class=\"s1\">, <\/span>Image Generator<span class=\"s1\">, or <\/span>Chat Photo<span class=\"s1\">: More than <\/span><b>10 generations \/ credits<\/b><span class=\"s1\"> in total<\/span><\/li>\n<li class=\"p2\"><b>Create AI Character<\/b><span class=\"s1\"> or <\/span><b>Video Generator<\/b><span class=\"s1\">: More than <\/span><b>2 generations<\/b><b><\/b><\/li>\n<\/ul>\n<p class=\"p1\">These usage levels indicate substantial engagement with our platform, and therefore fall outside our refund policy.<\/p>\n<hr>\n<p>\u2022<b>Subscription Cancellation:<\/b> To qualify for a refund, you must first cancel your subscription. This can be done via your account settings on our website or by contacting our customer support team.<\/p>\n<hr>\n<p><b>Processing Refunds<\/b><b><\/b><\/p>\n<p>\u2022<b>Request Procedure:<\/b> To request a refund, please contact our customer support team at <b>chatup@aichattings.com<\/b>&nbsp;with your subscription details and the reason for your refund request. Additional information may be required to process your request.<\/p>\n<p>\u2022<b>Review Process:<\/b> Each refund request will be reviewed on a case-by-case basis. We aim to process refund requests within <b>7 business days<\/b> from the date of receipt.<\/p>\n<p>\u2022<b>Refund Method:<\/b> Refunds will be processed to the <b>original method of payment<\/b> unless otherwise agreed upon.<\/p>\n<hr>\n<p><b>Non-Refundable Circumstances<\/b><b><\/b><\/p>\n<p>Refunds will not be issued under the following circumstances:<\/p>\n<p>\u2022<b>Exceeding Usage Limits:<\/b> If your account shows significant use of AI services during the 30-day period.<\/p>\n<p>\u2022<b>Non-Compliance:<\/b> If you violate our <b>terms of service<\/b> or engage in prohibited activities on our platform.<\/p>\n<p>\u2022<b>Beyond 30 Days:<\/b> Refund requests made beyond <b>30 days<\/b> from the purchase date will not be considered.<\/p>\n<p>\u2022<b>Fraudulent Chargebacks:<\/b> If a customer initiates a wrongful or fraudulent chargeback, we reserve the right to dispute the chargeback. We encourage you to contact us directly before initiating any chargeback.<\/p>\n<p><i>Note: Exceptions to these rules may be made under special circumstances. Please contact our customer support team for further assistance.<\/i><\/p>\n<hr>\n<p><b>Modifications to the Policy<\/b><b><\/b><\/p>\n<p>ChatUp AI reserves the right to modify this refund policy at any time. Subscribers are encouraged to review the policy periodically. Continued use of our services after any changes constitutes acceptance of the new terms.<\/p>\n<hr>\n<p><b>Contact Information<\/b><b><\/b><\/p>\n<p>For any queries regarding our refund policy or to initiate a refund request, please contact us at:<\/p>\n<p><b>Email:<\/b>&nbsp;<b>chatup@aichattings.com<\/b><\/p>\n<p>We are committed to resolving any issues and ensuring your satisfaction.<\/p>\n<hr>\n<p>This refund policy ensures transparency and fairness while protecting the interests of both our users and ChatUp AI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ChatUp AI Subscribe &amp; Refund Policy At ChatUp AI, we are committed to ensuring your satisfaction with our AI-powered services. We understand that circumstances may change, and you may need to cancel your subscription. Our refund policy is designed to be fair and accommodating in such situations. Unsubscribe Because Image Generator or Pro membership plan &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/aichattings.com\/pt\/politica-de-privacidade-2\/\"> <span class=\"screen-reader-text\">Pol\u00edtica de reembolso<\/span> Leia mais \"<\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"class_list":["post-61180","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/pages\/61180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/comments?post=61180"}],"version-history":[{"count":0,"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/pages\/61180\/revisions"}],"wp:attachment":[{"href":"https:\/\/aichattings.com\/pt\/wp-json\/wp\/v2\/media?parent=61180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}