ChatUp AI Subscribe & Refund Policy
At ChatUp AI, we are committed to ensuring your satisfaction with our AI-powered services. We understand that circumstances may change, and you may need to cancel your subscription. Our refund policy is designed to be fair and accommodating in such situations.
Unsubscribe
Because Image Generator or Pro membership plan is a one-time charge , no need to be unsubscribed. If your subscription is not activated, you can also contact us via the form below (the problem is usually caused by filling in wrong login email when you made the payment).
Eligibility for Refund
•Time Frame: Refunds are available within 3 days of the purchase date of your subscription.
•Usage Criteria:
Refunds are not available if a user has significantly utilized any of our core AI services within the 30-day period. Specifically:
- AI Chat, Image Generator, or Chat Photo: More than 10 generations / credits in total
- Create AI Character or Video Generator: More than 2 generations
These usage levels indicate substantial engagement with our platform, and therefore fall outside our refund policy.
•Subscription Cancellation: To qualify for a refund, you must first cancel your subscription. This can be done via your account settings on our website or by contacting our customer support team.
Processing Refunds
•Request Procedure: To request a refund, please contact our customer support team at chatup@aichattings.com with your subscription details and the reason for your refund request. Additional information may be required to process your request.
•Review Process: Each refund request will be reviewed on a case-by-case basis. We aim to process refund requests within 7 business days from the date of receipt.
•Refund Method: Refunds will be processed to the original method of payment unless otherwise agreed upon.
Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
•Exceeding Usage Limits: If your account shows significant use of AI services during the 30-day period.
•Non-Compliance: If you violate our terms of service or engage in prohibited activities on our platform.
•Beyond 30 Days: Refund requests made beyond 30 days from the purchase date will not be considered.
•Fraudulent Chargebacks: If a customer initiates a wrongful or fraudulent chargeback, we reserve the right to dispute the chargeback. We encourage you to contact us directly before initiating any chargeback.
Note: Exceptions to these rules may be made under special circumstances. Please contact our customer support team for further assistance.
Modifications to the Policy
ChatUp AI reserves the right to modify this refund policy at any time. Subscribers are encouraged to review the policy periodically. Continued use of our services after any changes constitutes acceptance of the new terms.
Contact Information
For any queries regarding our refund policy or to initiate a refund request, please contact us at:
Email: chatup@aichattings.com
We are committed to resolving any issues and ensuring your satisfaction.
This refund policy ensures transparency and fairness while protecting the interests of both our users and ChatUp AI.